Refund Policy

Last updated:

1. Overview

At Traxylonquexylan, we are committed to customer satisfaction. This Refund Policy outlines the conditions under which you may return products and request a refund for purchases made through our website (traxylonquexylan.world).

2. Eligibility for Refunds

You may be eligible for a refund if:

  • You submit a refund request within 14 days of receiving the product.
  • The product is unused, unopened, and in its original packaging.
  • The product was damaged during shipping or is defective upon arrival.
  • You received the wrong product.

3. Non-Refundable Items

The following items are not eligible for refund:

  • Products that have been opened, used, or are missing original packaging.
  • Products returned after the 14-day return window.
  • Products damaged due to customer misuse, improper storage, or negligence.

4. How to Request a Refund

To initiate a refund, please follow these steps:

  • Contact us at partners@traxylonquexylan.world with your order details and the reason for the return.
  • Our team will review your request and respond within 5 business days with instructions.
  • If approved, you will receive details on how and where to return the product.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or a defective product on our part. We recommend using a trackable shipping method to ensure the safe return of the product.

6. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed within 10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow additional time for your bank or payment provider to process the refund.

7. Damaged or Defective Products

If you receive a product that is damaged during shipping or defective, please contact us within 48 hours of delivery with photographic evidence of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. Cancellations

You may cancel your order before it has been shipped by contacting us at partners@traxylonquexylan.world. Once an order has been shipped, it can no longer be cancelled and the standard return process applies.

9. Consumer Rights

This Refund Policy does not limit your statutory or implied rights under applicable Canadian law, including the Consumer Protection Act (Manitoba), the Canadian Consumer Product Safety Act, the Competition Act, and other federal or provincial consumer protection rules. If you believe a business practice is false or misleading, you may contact the Competition Bureau of Canada. For general consumer questions in Manitoba, you may consult Consumer Protection Manitoba. If local law provides for a longer return period or additional remedies, those rights shall apply. Where applicable, EU consumer protection regulations may also grant additional rights.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.

11. Contact Us

For any questions about this Refund Policy, please contact us:

Traxylonquexylan
64 Hendry St, Churchill, MB R0B 0E0, Canada
Email: partners@traxylonquexylan.world